2604, Baoli Building, Shenzhen, China | Mon-Fri: 9:00 - 18:00 |
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Frequently Asked Questions

Everything you need to know about ordering custom packaging

What is your minimum order quantity (MOQ)? +

Our standard MOQ is 500 pieces for paper bags and 300 pieces for rigid boxes. For custom projects, we can discuss flexible MOQ based on your specific needs.

How long does sampling and production take? +

Sample production takes 5-7 working days after artwork confirmation. Mass production typically takes 15-25 working days depending on quantity and complexity.

What is your MOQ for custom bottles and tumblers? +

Our standard MOQ is 500 pcs per design for stainless steel bottles and tumblers. For umbrellas, MOQ is 300 pcs. Lower MOQ may be available for sample orders.

What payment methods do you accept? +

We accept T/T (30% deposit, 70% before shipment), Western Union, and PayPal for sample orders.

Can you print my logo on the bottles and umbrellas? +

Yes. We offer pad printing, laser engraving, UV printing, sublimation and full-color wrap printing. Send us your AI or vector artwork and we will recommend the best method.

Can you provide door-to-door shipping? +

Yes, we offer DDP (Delivered Duty Paid) door-to-door service to most countries. We can also ship via express (DHL/FedEx), air freight, or sea freight according to your preference.

How long does sampling and production take? +

Pre-production samples take 5-7 working days. Mass production takes 15-25 days after sample approval, depending on quantity and customization level.

Do you charge for samples? +

Yes. Pre-production samples are charged (cost depends on structure and finish). The sample fee is refundable against your bulk order.

Do you provide DDP door-to-door shipping? +

Yes. We offer DDP (Delivered Duty Paid) shipping to the US, UK, EU, Australia and most countries. We handle customs, duties and last-mile delivery so you receive your order at your door.

What design files do you need? +

Please send AI, PSD, PDF or high-res vector files (minimum 300 DPI). Pantone colors preferred. Our designer can also set up artwork on your behalf.

What certifications do your products have? +

Our factory is ISO 9001 certified. Products are BPA-free, FDA and LFGB compliant. We also support BSCI, Sedex, REACH and Prop 65 testing for regulatory requirements.

Can I mix products in one shipment? +

Yes. Mixed models, colors and sizes are accepted in one container. Ideal for brands testing multiple SKUs before scaling.

Do you inspect goods before shipping? +

Yes. 100% visual inspection before packing. We provide pre-shipment photos/videos and welcome third-party inspection (SGS, BV, Intertek).

What shipping methods do you support? +

Sea freight (LCL/FCL), air freight, express (DHL/FedEx/UPS), and door-to-door DDP to most countries. We quote based on your destination and Incoterm.

Can you sign an NDA? +

Yes. We sign mutual NDAs for confidential brand projects. Your artwork and designs are never reused or shown without written permission.

Still have questions?

Our sales team is ready to help you with any custom packaging inquiry.

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